Careers in Corporate

Maple Leaf Construction Ltd. is currently in search of a


The Service Manager will lead and manage the overhaul and direction of the shops through standardized processes, centralization of duties and elimination of redundancies.  The position accountabilities are to:

  • Develop and implement the procedures for the shops to operate with a standardized real time work order process including service write-up and scheduling, work order hand off to the shop floor, work in process on-floor including parts supply , finished work quality and completeness, work order preparation and sign off for closing and final billing and filing
  • Centralize the scheduling and prioritization of all repairs and maintenance of Maple Leaf Construction equipment
  • Implement a master schedule and work towards a preventative maintenance program that includes all internal and external repairs
  • Monitor, manage and improve service department efficiencies to work to reduce redundancies and streamline shop processes within all locations
  • Create and implement an electronic service log to greatly enhance interdepartmental unit repair status communication
  • Work with Shop Supervisors and Equipment/Shop Manager to centralize our mobile field service division to drive tech productivity and reduce duplication
  • Develop strategies to reduce supply chain costs and regular reviews and maintains supply chain functions to continuously improve vendor delivery dates
  • Drive continuous improvement initiatives and develop audit processes with input and participation from co-workers
  • Upgrade/train technicians and integrate service alerts with GPS system, develop a live system with alerts for upcoming service
  • Develop Key Performance Indicators (KPI’s) in consultation with management
  • Work in conjunction with Operations Manager and Equipment Manager to develop and implement processes for estimating repair costs that includes an approval process
  • Other duties as assigned

Key Skills and Qualifications:

  • 5+ years in a similar role in the service industry
  • Knowledge of various brands and types of construction equipment and medium/heavy duty trucks
  • Proven success in examining and re-engineering operations and procedures, formulating policy and developing and successfully implement new procedures
  • Success with leading and developing a team including strong communication, coaching and mentoring
  • Proficient with computer systems with strong organization skills, excellent analytical skills with the ability to problem solve
  • Experience management departmental costs and budgets based on business needs
  • Bachelor’s degree/diploma or equivalent experience in service operations
  • Certification of a mechanical background is a strong asset
  • Ability to communicate clearly and concisely, both orally and in writing
  • Is able to manage a hectic workload and pace

Our employees enjoy the benefits of working with a successful team and we offer a competitive compensation program. Please send your resume to  on or before July 28th, 2019 or for more information visit our website at